Manager, Sales Operations

Summary

Join Samsara's rapidly expanding Sales Operations Support team as a Manager, leading a team of 5+ Coordinators and Analysts. This remote position, based within 30 miles of our Mexico City office, offers a high-visibility role impacting the success of our North America Sales team. You will partner with leadership to solve problems, improve sales processes, and leverage data for decision-making. Responsibilities include managing sales support activities, enforcing sales policies, developing performance metrics, and driving process improvements. The ideal candidate possesses strong leadership, communication, and project management skills, along with experience in sales support and Salesforce.

Requirements

• 1+ year of people management experience
• 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
• Experience managing teams (either in a Manager or Team Lead capacity) and supporting their productivity by escalating issues, providing feedback and offering support
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, and individual sales rep level
• Comfortable with ambiguity and enthusiastic about implementing change to improve sales & internal team efficiency
• Strong project management, business judgment, and organizational skills with the ability to manage competing priorities
• Previous experience with Salesforce in an administrator capacity
• Proficiency in Excel/Google Sheets
• Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus
• Bilingualism in Spanish and English

Responsibilities

• Assume responsibility for all Sales Operations Support activities including day to day management of sales support case responses and SLAs
• Interpret and enforce our Sales Policies across a global sales team. Guide team members on policy escalations as needed
• Develop and own metrics used to measure both Sales Support team performance, and to identify needed process and system improvements to boost Sales productivity
• Work cross-functionally to drive prioritization and execution of improvements that will ultimately impact Sales Support ticket volume
• Partnering with the Go To Market Systems & Sales Operations teams to implement bug fixes and process enhancements identified to improve Sales productivity
• Partnering with our Sales Leaders, AEs and other internal stakeholders to tackle process inefficiencies as identified by ticket data to enable our fast-growing sales team to scale effectively
• Define onboarding plan and ongoing training and development opportunities for members of the Sales Operations Support team
• Manage projects to build a sustainable and streamlined sales support model that improves the sales rep experience while increasing team efficiency at scale
• Build and maintain great relationships with key stakeholders
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Preferred Qualifications

Previous experience working within Zendesk/Zendesk Explore in an administrator capacity

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund