Revenue Operations Analyst

Summary

Join Snappt as a Revenue Operations Analyst and partner with Sales, Revenue, and Marketing teams to drive excellence through data insights, process improvements, and project management. Leverage your strong analytical skills and CRM/data system expertise to shape customer strategy and performance. Analyze data, document requirements, address root causes, and organize sprints for the Revenue Technology team. This role requires SaaS startup experience and a collaborative approach to problem-solving. Snappt is a remote-first, well-funded Series A tech startup with a focus on customer success and employee growth. The role offers a competitive salary and the opportunity to make a significant impact.

Requirements

• 5+ years of general business experience, with ideally 3+ years focused on business analysis and cross-functional projects
• Experience with prioritization methodologies such as Agile, Scrum, or similar
• Advanced analysis and technical skills, particularly in data manipulation; expert-level proficiency in Excel/Google Sheets
• Ability to excel in a fast-paced, dynamic environment with competing priorities
• Strong time-management skills with the ability to adapt quickly to changing priorities
• Self-starter who seeks challenging assignments and thrives in collaborative settings
• Excellent written and verbal communication skills
• Experience with Salesforce Sales Cloud and Salesforce Lightning

Responsibilities

• Assess and Document GTM Systems: Understand the current state of GTM systems and data to effectively document business and technical requirements, assess impact on the roadmap, and ensure prioritization that aligns with the needs of internal customers
• Dashboard and Report Management: Design and maintain dashboards and reports that meet the needs of revenue, sales, and enablement teams
• Manage Technical Requirements: Collaborate with our System Administrator to manage technical requirements for projects and ongoing work with third-party consultants
• Ad-Hoc Support: Address and guide prioritization for unplanned work in support of commercial teams
• Identify and Address Bottlenecks: Use data from various sources to identify process bottlenecks, recommending automation and improvements to increase efficiency and reduce manual work
• Document Requirements: Create detailed User Stories and Acceptance Criteria, effectively prioritize the project backlog, and set appropriate expectations with stakeholders
• Strengthen Data Integrity and Visibility: Support initiatives to ensure consistent metrics and reporting practices across the business
• Thought Leadership in Salesforce: Serve as an internal thought leader on our Salesforce organization and available data to capture business and technical requirements and provide valuable reporting to stakeholders
• Process and Issue Troubleshooting: Independently review requests, troubleshoot issues, identify root causes, and implement best practices to resolve process and technical inefficiencies
• Change Management and Enablement Support: Support change management and enablement initiatives across commercial teams
• Lead Key Data Projects: Oversee projects involving data analysis, such as territory planning, bookings plans, and other critical analyses and initiatives

Preferred Qualifications

• Familiarity with tools such as Outreach, Jira, Confluence, Gong, ZoomInfo, Salesforce Service Cloud, Salesforce CPQ, and similar platforms is a plus
• Experience working closely with B2B sales and customer experience teams to define workflows, evaluate tools, and build ideal customer profiles
• Experience coordinating between marketing and sales for large-scale campaigns
• Background in a scale-up environment, adept at managing evolving requirements

Benefits

• Remote work, flexible hours
• Annual Base Salary - $110,000-$130,000