DARCARS Automotive Group is hiring a
Internet Sales Representative

Summary

DARCARS Automotive Group is seeking an On-Site Internet Sales Representative. The role involves managing digital business prospects, handling calls and emails, scheduling appointments, providing vehicle information, adhering to communication scripts, meeting performance objectives, and requires computer savvy, excellent communication skills, high volume outgoing calls, advanced computer & phone skills, prior retail, sales, service BDC, receptionist, call center, or sales BDC experience, appointment setting experience, ability to multi-task, team player, strong organizational and time management skills, High School diploma or equivalent, at least eighteen years of age, and ability to pass a pre-employment screen. Benefits include insurance (medical, vision, dental), short-term and long-term disability plans, life insurance, employee discounts on vehicle purchases, parts, and service repairs, opportunities to join community service initiatives.

Requirements

• Computer savvy with a full working knowledge of Microsoft Office Suite
• Quick learner, able to absorb substantive product and service information
• Excellent listening, verbal, and written communication skills
• Commitment to quality, process improvement, innovation, and excellence
• Professional appearance and work ethics
• High volume outgoing calls, ranging from 70+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player, strong organizational and time management skills
• Availability to work evenings and weekends if necessary
• High School or equivalent
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Responsibilities

• Manage digital business prospects
• Handle inbound/outbound calls and emails
• Schedule appointments
• Provide pricing and vehicle availability information
• Respond to customer internet inquiries via email, SMS, and phone under 1hr and with content that meets the company’s mystery shop guidelines
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visit or virtual appointments
• Adhere to phone communication scripts and email templates
• Document all customer contact activity in eLeads (crm)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to join community service initiatives