DARCARS Automotive Group is hiring a
Internet Sales Representative

Summary

DARCARS Automotive Group is seeking an On-Site Internet Sales Representative who will manage digital business prospects, make high volume calls and emails, convert inquiries to appointments, and adhere to communication scripts and templates. The job requires computer skills, excellent communication skills, a professional appearance, prior retail or sales experience, and the ability to work evenings and weekends if necessary. Benefits include insurance, employee discounts, and opportunities to join community service initiatives.

Requirements

• Computer savvy with a full working knowledge of Microsoft Office Suite
• Quick learner, able to absorb substantive product and service information
• Excellent listening, verbal, and written communication skills
• Commitment to quality, process improvement, innovation, and excellence
• Professional appearance and work ethics
• High volume outgoing calls, ranging from 70+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player, strong organizational and time management skills
• Availability to work evenings and weekends if necessary
• High School or equivalent
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Responsibilities

• Manage digital business prospects
• Contribute to a next generation car buying experience by developing a real connection with prospective customers via preferred communication channels
• Manage a high-volume number of inbound/outbound calls and emails in a timely manner
• Identify customer needs, schedule in-person and virtual sales appointments, partner with the sales consultants, and provide pricing and vehicle availability information
• Respond to all customer internet inquiries via email, SMS and phone under 1hr and with content that meets the company’s mystery shop guidelines
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visit or virtual appointments
• Adhere to phone communication scripts and email templates
• Document all customer contact activity in eLeads (crm)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives