Invoicing Analyst

Summary

Join Samsara's Invoicing & Adjustments team as a remote employee based in Mexico and ensure the accurate and timely invoicing of customers. You will be responsible for creating and managing invoices, credits, and statements, resolving customer inquiries, and identifying system errors. This role requires a Bachelor's degree, 2+ years of experience in Accounts Receivable, and proficiency in MS Excel. The ideal candidate will have experience with NetSuite/Salesforce and other billing systems. Samsara offers a competitive compensation package, including health benefits, flexible working arrangements, and a charity fund.

Requirements

• Bachelor’s degree
• 2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
• Proficient in MS Excel
• Ability to multitask and thrive in a fast-paced environment

Responsibilities

• Ensure customer invoices are accurate and for all customers
• Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
• Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
• Certify invoices, payment, and credit memos for MX-based customers
• Answer internal and external questions on invoicing, adjustment transactions, and statements
• Identify and correct system errors causing invoices to fail to send automatically
• Create custom billing schedules at IF/Sales’ request
• Accommodate specialty invoicing requests
• Upload invoices to portals when required
• Create customer-facing documentation answering frequently asked billing questions
• Project work to improve the overall invoicing process
• Champion, role model, and embody Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• NetSuite/Salesforce experience
• Ariba, Coupa, and/or Oracle experience

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund