IT Administrator III

Summary

Join Fullscript as an IT Admin III and play a key role in supporting our team by resolving technical challenges, managing systems, and ensuring smooth IT operations. You will troubleshoot helpdesk requests, manage SaaS applications, and resolve network issues in a fast-paced environment. This role requires 3+ years of experience in IT support, knowledge of warehouse IT operations, and proficiency with MacOS, Windows, and SaaS administration tools. A diploma in Computer Systems Technology or equivalent experience is needed. Fullscript offers generous PTO, competitive pay, RRSP matching, flexible benefits, a training budget, product discounts, and a flexible work arrangement.

Requirements

• Have 3+ years of experience in an IT or technical support function
• Knowledge of IT operations in warehouse environments
• Have a diploma in Computer Systems Technology or equivalent experience
• Proficiency with MacOS, Windows, and SaaS administration tools (e.g., Okta, Jamf)
• Experience with SaaS platforms and cloud-based tools
• Strong documentation skills with that ability to clearly outline processes and resolutions
• Ability to adapt quickly and work efficiently in a fast-paced environment
• Excellent communication skills, with comfort interacting with a wide range of stakeholders
• Have a strong understanding of networking technology (TCP/IP, Subnet Calculation, DNS, VPN, DCHP, Routing, and Switches)
• Have worked with software such as JAMF, Okta, and Zendesk
• A willingness to step out of your comfort zone and try new approaches

Responsibilities

• Troubleshoot helpdesk requests, providing support for both Mac and Windows environments
• Create and solve tickets, and use triage judgment to set priority levels for different tasks
• Troubleshoot WMS systems
• Manage SaaS applications, including account provisioning, troubleshooting, and access control
• Act as a point of contact for IT issues that may arise in the distribution centers
• Install new cabling runs to access points, workstations and other hardware as the distribution center continues to grow
• Resolve any network-related issues. Familiarity with Cisco, Ubiquiti, and Fortinet hardware is key
• Write and maintain detailed documentation for technical processes and troubleshooting steps
• Effectively communicate complex technical concepts to non-technical stakeholders
• Support asset management by maintaining accurate records and performing regular audits
• Maintain inventory asset management of all owned hardware
• Assist with the implementation and rollout of automated warehouse equipment
• Be willing to travel as needed to provide hands-on IT support as different company locations

Preferred Qualifications

• ACMT Certification
• Network+ Certification (or Equivalent)
• A+ Certification
• Basic programming knowledge. Scripting in Ruby or Python is a plus but not required

Benefits

• Generous PTO and competitive pay
• Fullscript’s RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Discount on Fullscript catalog of products
• Ability to work Wherever You Work Well* *Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡 For those not near a Fullscript office, remote work is supported within their home province or state, with occasional opportunities to connect in person