IT and AI Automation

Summary

Join Remote as the Director of IT and lead the IT Engineering team in empowering Remoters through innovative automation and AI solutions. Provide strategic leadership for IT architecture and AI/automation adoption, making key decisions on foundational principles and technology roadmap. Demonstrate hands-on technical leadership, actively building solutions and automation while mentoring the team. Drive innovation in AI and automation by identifying opportunities and implementing solutions, establishing guidelines for safe use. Take ownership of complex technical challenges, prioritizing autonomously and mobilizing resources. Foster a culture of technical excellence and remarkable customer service. Display agency in identifying and solving problems proactively. Shape the evolution of IT Engineering at Remote, challenging conventional perceptions and pioneering innovative approaches for a fully distributed workforce. The role reports to the VP of Engineering and is based in EMEA, offering a competitive salary range of $72,300 to $162,700 USD.

Requirements

• A people-focused outlook where delivering remarkable service is your primary goal, with proven ability to collaborate across all departments
• Technical hands-on expertise with modern cloud infrastructure, SaaS integrations, and automation frameworks - you can build solutions yourself
• Must have experience with AI/automation tools and platforms. Should know how they are used, their limitations, and ethical concerns
• Demonstrated ability to work with high agency - identifying needs, making decisions, and executing solutions without requiring constant guidance
• Significant experience with modern methods for managing devices and identities, including zero-trust security and automated setup on major platforms
• Proven track record of building and leading high-performing remote technical teams that consistently deliver results
• Remarkable context-switching abilities with solid focus, attention to detail, and empathy when addressing diverse stakeholder needs
• Ability to both mentor team members and continuously learn new technologies, remaining at the forefront of IT and AI/automation innovations
• Comfortable with ambiguity and rapid change, able to define priorities and workflows in a fast-growing organization
• Solid problem-solving skills with the ability to identify automation opportunities others might miss
• Top-notch written and verbal communication skills in English

Responsibilities

• Provide strategic leadership for IT architecture and AI/automation adoption, making key decisions on foundational principles and technology roadmap that align with Remote's growth and future needs
• Demonstrate hands-on technical leadership - actively building solutions and automation while mentoring the team through practical examples rather than just direction
• Drive innovation in AI and automation by identifying important opportunities and implementing solutions. Also, establish guidelines for the safe use of these tools at Remote
• Take ownership of complex technical challenges, prioritizing autonomously based on business impact, and mobilizing resources to implement sustainable solutions
• Foster a culture of technical excellence balanced with remarkable customer service, ensuring the IT team is both highly recognized for its expertise and appreciated for its approachability
• Display agency in identifying and solving problems without waiting for direction, proactively improving systems before issues arise
• Shape the evolution of IT Engineering at Remote, complex conventional perceptions of IT and pioneering innovative approaches to support a fully distributed workforce

Preferred Qualifications

Remote work experience is highly valued but not required

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces