IT Associate

Summary

Join our global IT team as an IT Administrator and help with IT related tasks. You will be located in Manila or Cebu Office, supporting users across APAC and possibly other global regions. This role offers the opportunity to engage with internal and external clients on their IT issues, research, implement, and maintain desktop, server, network, and cloud infrastructure.

Requirements

• Training or education in the field of IT
• 1-3 years of experience in a similar IT admin/support/Helpdesk role
• User and computer administration either via Active Directory or similar tools
• General network administration and troubleshooting including TCP/IP, WAN/LAN/WLAN, DNS, DHCP, VPN, etc
• Good understanding of ticketing system administration and Microsoft 365 applications
• Good knowledge of Windows operating systems (Windows 10 & 11) and Microsoft 365
• Knowledge of Microsoft Teams and OneDrive is ideal
• Preferably proficient in Microsoft Azure
• Hands on experience installing IT hardware and software
• Experience in configuring mobile phones is welcome (both – iPhones and Android phones)
• Strong organizational skills
• Good time management
• Confidence and excellent communications skills
• Proven troubleshooting skills and the ability to stay calm and methodical under pressure
• Experience drafting and documenting technical procedures and protocols for end users
• Excellent English communication skills
• Amenable to be working on a mid shift schedule (3PM-12MN PH) or shifting schedule

Responsibilities

• Providing support for local and global offices on a 1st and 2nd line basis, escalating issues to senior team members when required
• Installing and configuring computer hardware, operating systems and applications
• Talking staff or clients through a series of actions, either face-to-face, over the phone or via remote support software, to help resolve technical issues and provide workarounds when required
• The administration of new hires accordingly. This includes user account creation and device setup
• Assisting in the planning, design, documentation, and implementation of various systems. This includes desktop PC’s, servers, network equipment, software applications, and new office spaces
• Monitoring plans and coordinating the distribution of client/server software, updates and service packs
• Assisting with inventory of all hardware and software resources
• Working with various phone systems on a global scale
• Creating and maintaining excellent technical documentation for knowledge sharing
• Traveling to our global offices to provide assistance on-site when it’s deemed safe to do so
• Helping in mobile phone configuration and provisioning (iPhone, Android phones)

Benefits

• HMO coverage from day 1 of employment (+ 2 free dependents on your first day)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (Years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities