IT Business Analyst

Summary

Join Integrity Management Services, Inc. (IntegrityM), an award-winning company, as an IT Business Analyst! This remote, full-time position requires a Bachelor's degree and 5 years of experience translating business needs into technical requirements for IT projects. You will develop and manage project plans, gather requirements, provide Tier 3 support, and ensure data quality. The role involves collaboration with federal agency stakeholders and utilizes agile methodologies. IntegrityM offers a supportive and collaborative work environment with opportunities for professional development.

Requirements

• Successfully complete a federal systems access background check
• Bachelor's degree with 5 years of work experience in a business analyst role demonstrating proven expertise translating business requirements into technical requirements for IT-based projects
• Familiarity with full software development life cycle and agile project management methodologies
• Working knowledge of JIRA and Confluence
• Help Desk Support/Management
• Systems Management
• IT Operations Risk Management Systems
• Strong communication skills to interface with other departments, client stakeholders, and leadership, including the ability to communicate technical information to non-technical users
• Proficiency with Microsoft Power Platform Suite (Power Automate, Power BI, Dataverse, Power Apps)
• Experience with SharePoint, Sybase, and PostgreSQL
• BS/BA required (Information Technology, Computer Science or similar is preferred)
• At least 5 years of work experience in a business analyst role

Responsibilities

• Report to the Project Lead
• Develop and manage detailed work plans, schedules, project estimates, resource plans, risk identification and mitigation plans as well as monthly reports and overall KPIs
• Gather, analyze and document requirements for enhancements or new features
• Set priorities, define project schedules, coordinate project resources (both internal and external) and facilitate sprint planning (where applicable)
• Provide Tier 3 support, conducting advanced troubleshooting and root cause analysis to resolve complex issues
• Create and execute testing plans and test client application(s) using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance, and compliance requirements
• Write user stories and perform quality assurance testing on stories
• Log deliverables and tracking timelines
• Continually monitor system and application performance
• Ensure data consistency and adherence to quality standards in deployed solutions and track exceptions for follow-up
• Organize meetings to discuss project goals and progress
• Provide users with support and/or training, including installation and troubleshooting
• Perform system support planning, implementation and administrative procedures in compliance with all IntegrityM and client requirements
• Document and maintain department policies and procedures
• Follow established operating policies to mitigate risk
• Ensure data quality control through routine audits and validation processes

Preferred Qualifications

• Relevant technical certifications such as agile-related Scrum Master Certification, PMI-PBA certification, Microsoft Power Plantform, dtabase management, or equivalent certification are a plus
• Technical proficiencies should include a solid understanding of IT infrastructure, systems, and network admin. Familiarity with a variety of hardware, software, and OS are a plus

Benefits

• Remote work
• Opportunities for professional development