Technical Business Analyst

Summary

Join ZigZag Global, an award-winning eCommerce returns business, as a Technical Business Analyst for a 9-month fixed-term contract based remotely in Portugal. You will work with a dedicated integration scrum team, assisting the Product Owner with requirement elicitation and stakeholder management. Responsibilities include working with REST APIs, collaborating with the scrum team on integration development, and optimizing partnerships. This role requires strong experience with REST APIs, API testing tools, and business/systems analysis, along with excellent communication and problem-solving skills. ZigZag offers a competitive salary, remote work, flexible hours, and various other benefits.

Requirements

• Strong hands-on experience working with REST APIs
• Strong understanding of working with API testing tools
• 2+ years of experience in Business / Systems Analysis or Quality Assurance
• Proven experience in requirement elicitation
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills including technical writing skills
• Strong attention to detail and ability to work independently
• Experience writing SQL queries
• Understanding of SDLC
• Experience with ecommerce and/or logistics SaaS solutions

Responsibilities

• Work alongside a dedicated integration scrum team in the delivery of multiple integrations
• Assist the Product Owner with requirement elicitation and stakeholder expectation management
• Work with internal and external REST APIs to provide the development team with sample API requests and responses
• Collaborate with the Product Owner and the scrum team in the successful and timely development of integrations which meet the stakeholders’ requirements
• Develop a strong relationship with partners, working with them to optimise and enhance our integrations
• Identify and analyse business needs and goals
• Help design, document, and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Continuously monitor and evaluate the effectiveness of implemented solutions
• Lead refinement session with the team
• Participate in Agile ceremonies with the scrum team

Preferred Qualifications

• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment
• Strategic Thinking: Apply a "Grown-up Mindset" by approaching tasks with a strategic perspective, making well-informed decisions that contribute to the overall success of the team and the organization
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike
• Balanced Living with Live Hard, Work Hard: Strive for a balance between a vibrant life outside of work and dedication to professional responsibilities, embodying the ethos of "Live Hard. Work Hard."

Benefits

• Competitive salary
• 22 days holiday + bank holidays
• Remote working
• Flexible working hours
• 9,17€ day meal vouchers
• Annual L&D budget
• Access to learning platforms
• Health Insurance