Technical Business Analyst

Summary

Join ZigZag Global as a Technical Business Analyst for a 9-month fixed-term contract (maternity cover)! This fully remote UK-based role requires strong experience with REST APIs, API testing tools, and business/systems analysis. You will work with a dedicated integration scrum team, assisting the Product Owner with requirement elicitation and stakeholder management. Responsibilities include collaborating with internal/external APIs, optimizing integrations with partners, and identifying/analyzing business needs. Successful candidates will demonstrate strong analytical, problem-solving, and communication skills, along with experience writing SQL queries and understanding the SDLC. This opportunity offers a competitive salary, flexible working options, and various benefits.

Requirements

• Strong hands-on experience working with REST APIs
• Strong understanding of working with API testing tools
• Experience in Business / Systems Analysis or Quality Assurance
• Proven experience in requirement elicitation
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills including technical writing skills
• Strong attention to detail and ability to work independently
• Experience writing SQL queries
• Understanding of SDLC
• Experience with ecommerce and/or logistics SaaS solutions

Responsibilities

• Work alongside a dedicated integration scrum team in the delivery of multiple integrations
• Assist the Product Owner with requirement elicitation and stakeholder expectation management
• Work with internal and external REST APIs to provide the development team with sample API requests and responses
• Collaborate with the Product Owner and the scrum team in the successful and timely development of integrations which meet the stakeholders’ requirements
• Develop a strong relationship with partners, working with them to optimise and enhance our integrations
• Identify and analyse business needs and goals
• Help design, document, and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Continuously monitor and evaluate the effectiveness of implemented solutions
• Lead refinement session with the team
• Participate in Agile ceremonies with the scrum team

Preferred Qualifications

• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment
• Strategic Thinking: Apply a "Grown-up Mindset" by approaching tasks with a strategic perspective, making well-informed decisions that contribute to the overall success of the team and the organization
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike
• Balanced Living with Live Hard, Work Hard: Strive for a balance between a vibrant life outside of work and dedication to professional responsibilities, embodying the ethos of "Live Hard. Work Hard."

Benefits

• Competitive salary
• 25 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Flexible working options - fully remote with option to work from our London office
• Pension plan
• BUPA Private Medical Insurance
• Annual L&D Budget
• Employee referral bonus scheme
• Flexible working hours