IT Help Desk Specialist

Summary

Join Terakeet's IT team as an IT Helpdesk Specialist and become a key member responsible for providing technology support to employees. You will troubleshoot technical issues, set up new equipment, assist with company meetings and office technology needs, manage IT equipment inventory, and provide on-call support. This role requires at least two years of experience in IT support, managing Apple technologies, and strong communication and problem-solving skills. The ideal candidate will possess additional certifications and experience with various software and hardware. The position is remote-first but requires a minimum of two days per week in the office in the Syracuse, NY area. The salary range is $45,000 to $65,000, adjusted based on location.

Requirements

• At least 2 years experience in an IT support role, managing Apple technologies
• Extraordinary written and verbal communication skills
• Exceptional multi-tasking skills with a strong attention to detail
• Strong relationship building and collaboration skills with employees throughout the organization
• Experience with macOS setup and troubleshooting
• Experience with Zendesk, Jira Service Management, or other similar ticketing systems
• Experience with procuring equipment and shipping logistics to get devices to our employee base
• Working knowledge of Google Workspace (Gmail, Docs, Sheets, Slides, Drive)
• Working knowledge of audio/visual equipment with Zoom
• Working knowledge of Apple device management in a platform such as Mosyle or Jamf
• Strong general knowledge of computer hardware and networking
• Ability to thrive in a dynamic, fast-paced environment
• Employees are expected to work in the office a minimum of 2 days per week to foster collaboration, ensure effective communication, and maintain a strong team presence. Specific days will be coordinated with your manager

Responsibilities

• Respond to IT tickets to troubleshoot technical issues, install software, or issue additional equipment, both on-site and remotely
• Setup new employee MacBooks, monitors, and any other necessary equipment
• Assist with technology requirements at company meetings
• Assist with building out conference rooms and office space: mount audio visual equipment and cable management, etc
• Perform equipment inventory and asset tagging
• Accountable for managing receipt, documentation, and storage of IT equipment
• Provide on-call support as needed for urgent issues or escalations, ensuring timely resolution of critical IT incidents (support for employees will range across all US time zones)

Preferred Qualifications

Industry certifications such as CompTIA A+, Apple ACSP, Apple Certified IT Professional, Jamf 100, or similar preferred

Benefits

The salary range for this role is $45,000 to $65,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate*