IT Helpdesk Agent

Summary

Join Lodgify, a fast-growing vacation rental software company, as an IT Helpdesk Agent! Your main objective will be to troubleshoot and resolve IT issues for internal users. You will manage user access, oversee hardware procurement, and lead employee onboarding/offboarding. You'll also provide technical training and monitor system security. This role requires 1+ years of IT Helpdesk experience, knowledge of IT support concepts, and strong customer service skills. Lodgify offers a fantastic work environment with remote work flexibility, generous paid time off, comprehensive health insurance, and various other perks.

Requirements

• 1+ years of experience in IT Helpdesk or a similar role
• Experience with JIRA or other ticketing systems
• Knowledge of IT support concepts (laptops, peripherals, networking, internet technologies)
• Cybersecurity course or training
• Strong customer service orientation
• Effective communication skills in English, both written and verbal
• Strong organizational skills with the ability to prioritize and execute tasks efficiently
• Ability to explain and demonstrate complex technical solutions to non-technical users
• Proficiency in operating systems (Windows, macOS, Linux)

Responsibilities

• Handle IT support requests from internal and external employees
• Manage user access and permissions and administer endpoint management through JumpCloud
• Troubleshoot laptops, mobile devices, and IoT devices and provide third-party software support
• Maintain the VoIP phone system and provide support for video conferencing systems
• Lead the new onboarding/offboarding procedure for all employees at Lodgify
• Oversee hardware and software procurement
• Manage and escalate issues through the ticketing system
• Monitor and respond to system alerts
• Support data security and integrity
• Manage and administer password management systems
• Provide basic technical training to users and colleagues and assist in knowledge sharing
• Lead user training and maintain technical documentation
• Identify and propose improvements to maximize user experience and productivity

Preferred Qualifications

• Experience in startup environments
• Fluent in Spanish
• ZTNA previous experience

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities