Remote Software Support Agent

Summary

Join a leading company in the Education Technology sector as a customer support specialist, focusing on school MIS and finance systems, with opportunities for career progression.

Requirements

• Strong organisation skills
• Good diagnostic / problem solving skills
• Excellent communication skills – both written and verbal
• Professional working attitude
• Good time management and priority handling
• Ability to work in a customer-facing environment

Responsibilities

• Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
• Maintain a high degree of product expertise as the product evolves
• Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
• Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
• Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product

Benefits

• Flexible working arrangements, with half of our team already working from home full time
• Comprehensive and ongoing training to all staff joining us