IT Helpdesk Support Specialist

Summary

Join our team as an IT Helpdesk Support Specialist and provide front-line technical support to end-users through various communication channels. You will diagnose and resolve hardware, software, and network issues, ensuring smooth IT operations and excellent customer service. Responsibilities include on-boarding/off-boarding employees, user training, and maintaining IT security compliance. This remote position offers a flexible schedule and competitive compensation. The role is contract-to-hire with the possibility of full-time conversion. We offer a supportive and inclusive work environment with excellent benefits.

Requirements

• Have Microsoft 365 administration experience
• Possess strong troubleshooting and problem-solving skills in IT support
• Demonstrate excellent communication and customer service abilities
• Have experience with Windows and Mac operating systems
• Be familiar with IT ticketing systems and remote support tools
• Update and keep track of requests in ticketing systems
• Be able to manage multiple tasks and prioritize effectively
• Be able to call/text people in emergency situations
• Possess strong attention to detail and organizational skills
• Have knowledge of networking fundamentals and security best practices
• Have experience with user account management (Active Directory, Google Workspace, etc.)
• Be based in the United States

Responsibilities

• Respond to and resolve IT support requests in a timely and professional manner
• Diagnose and troubleshoot hardware, software, and network-related issues for Windows and Mac environments
• Install, configure, and update software applications and hardware systems
• Maintain accurate records of IT support issues and resolutions within the ticketing system
• Assist with user account management, including setup and deactivation for employees and contractors
• Provide training and support to users on company IT systems and applications
• Collaborate with the IT team to escalate and resolve complex technical issues
• Ensure adherence to IT security policies and best practices to safeguard company data

Preferred Qualifications

• Have prior experience in an IT Helpdesk or technical support role
• Possess IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent)

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Remote work
• Flexible hours