Customer Support Specialist

Summary

Join Exely, a global IT company specializing in online solutions for the hotel industry, as a Customer Support Specialist. You will onboard, train, and guide hoteliers on using our platform, providing prompt responses to their queries and managing feedback. This role requires excellent communication skills, a year of customer service experience (preferably in IT), and a bachelor's degree in a related field. Exely offers a competitive salary, bonuses, flexible working hours, remote/hybrid options, paid time off, professional development opportunities, and various other perks.

Requirements

• Minimum of one year in customer service, preferably within an IT company or call center
• Bachelor's degree in Business, Management, Computer Technology, Tourism or related field
• Excellent communication skills and willingness to work in a team
• Analytical mindset with the ability to make data-driven decisions
• Skills for solving work tasks and optimizing processes
• Results-oriented approach and ability to work in a dynamic environment
• Proficient in Bulgarian as a native language, and advanced level of English
• Proficient in using CRM and computer software

Responsibilities

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues

Preferred Qualifications

• Experience in the hospitality or technology sector, particularly with hoteliers
• Knowledge of ticket and helpdesk systems

Benefits

• Competitive salary based on your experience
• Bonus based on successfully completed work tasks after probation period
• Flexible working hours and remote or hybrid option
• 20 days of paid annual leave (+1 day for each completed year up to 25)
• Paid seminars, conferences, entertainment
• Free coffee, tea, fruit in the office
• Corporate equipment