Support Consultant

Summary

Join SiteZeus's growing support team as a remote Support Consultant! This role involves providing exceptional customer service, aiding clients with internal projects and custom platform building, and acting as an account executive for major clients. You will analyze data, create reports, and conduct virtual training. The ideal candidate possesses advanced Excel skills, data analysis abilities, and strong communication skills. A technology-related degree may substitute for experience. The position offers a competitive salary, unlimited PTO, flexible hours, and comprehensive benefits.

Requirements

• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc
• Ability to analyze data, draw insights, and present to clients
• Ability to troubleshoot basic technical issues
• Familiarity with mapping products
• Typing skills, excellent written and oral communication skills
• Ability to learn quickly with minimal training
• Understanding of both business and technology
• Highly motivated with team-oriented attitude
• Flexible and adaptable in fast paced environments
• If in lieu of experience, a degree in a technology related field is a must

Responsibilities

• Aid customers with internal projects
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues
• Provide exceptional customer service in person, phone, in-app chat, and email
• Will take on role of account executive for a set of major client accounts, becoming the point of contact for support and implementation
• Assist clients in building custom platforms
• Perform user administration duties
• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis
• Virtual training of clients, including scheduling and setting agenda. Onboarding of junior team members
• Aid the Customer team with internal projects

Benefits

• Unlimited PTO that we encourage you to use
• Flexible work hours
• 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees
• Paid parental leave
• Paid monthly community service time
• Paid company summits