IT Helpdesk Support, Tier I

Summary

Join our IT team as an IT Helpdesk Support person and be responsible for interacting with end users in resolving support requests and general technical related inquiries.

Requirements

• High school diploma or equivalent
• 1 years of experience in a relevant field competencies
• Working knowledge of MS Office Word and Excel
• Strong interpersonal and communication skills
• Ability to multi-task effectively

Responsibilities

• Take preliminary call requests from users and creates the ticket
• Provide remote support to internal customers
• Gather customers information / data and determine the fundamental problem
• Troubleshooting, (researching the symptoms) of the problem
• Documents steps in determining the underlying problem
• Hardware and Software Troubleshooting skills
• Network Troubleshooting
• Escalates to Level 2 technician within time constraints
• Follows up on resolutions until completion
• Walk customers through the problem-solving process
• Follows established departmental standards and procedures
• Contributes to team effort by accomplishing related results as needed

Benefits

• Competitive Hourly Pay
• Medical, Dental, Vision Insurance
• 401(k) company match program
• Telehealth
• Short-term and Long-term disability insurance
• Basic and AD&D Life Insurance paid for by the company
• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance
• Employee Assistance Program
• Mental, physical, financial wellness
• Auto and Home Insurance discount
• Paid Time Off and 7 paid Holidays
• Paid Pregnancy, Parental, and Adoption Leave programs
• Employee Discount Program
• Training Programs
• Internal growth opportunities in a fast-growing company
• Free use of the state-of-the-art private gym at our IT Headquarters