Remote IT Support Technician

Summary

Join Unison Infrastructure as an experienced support tech to provide IT-related services, manage infrastructure policies and procedures, and resolve technical issues.

Requirements

• Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management
• Minimum five years of relevant experience in a help desk/IT support or higher tier role
• Experience providing remote support via phone and remote-control applications required
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
• Set up, maintain, and troubleshoot wireless networks, network firewalls, switches
• Experience in running phishing simulations across the network and managing end user training from the results
• Understanding of Cloud Solutions & Cloud Computing
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Ability to communicate technical issues to technical and non-technical employees
• Quick analytic response to resolve issues in any situation
• Self-motivated and willing to learn, as well as always finding the solution
• Able to work in a fast-paced environment

Responsibilities

• Manage and be the technician to provide support for our helpdesk support services
• Assist all employees with any computer or IT related issues
• Create, add, and modify user accounts and services across our various cloud platforms
• Assist users over the phone, in-person, and remotely using multiple platforms
• Administration of Azure, Microsoft Enrta, Active Directory, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
• Office365 support. Setting up devices and email clients, tablets, mobile phones, and computers
• Understanding of virtual desktop environment and remote desktop technology
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• IT policy management and compliance
• Identify, report, and respond to potential cybersecurity threats
• Manage Identity Protection and Governance via MS Entra and O365
• Research, design policies for compliance, email spamming, security threats including GDPR related challenges
• Work with business owners and CTO to manage the process and procedures related to incident response
• Identify, troubleshoot, resolve, and document end-user system issues requests
• Ensure all requests are resolved promptly and with high-quality results
• Ability to organize, prioritize, and meet established deadlines
• Provide technical documentation for configurations and procedures
• Coordinate and create scope of work with various telecom contractors