Remote IT Support Technician

Summary

Join our team as a Field Engineer to maintain the integrity of computer workstations and associated technology within our office building. The successful applicant will troubleshoot technical issues, assist with hardware and software installation, and perform various IT-related tasks.

Requirements

• Willing and able to commute onsite to our Santa Monica office 5 days a week
• 1 or more years of helpdesk, technical support, or customer support experience
• Exhibit working knowledge of both Windows and macOS
• Bachelor’s degree in Computer Information Systems or a related field

Responsibilities

• Troubleshoot Tier 1 Field Engineering tickets in person or remotely
• Assist personnel with installation, configuration, and ongoing usability of end user hardware and software
• Image (PC/macOS) laptops
• VOIP softphone troubleshooting/triaging
• Provisioning/Deprovisioning of end user accounts and equipment
• Troubleshooting VPN, printers, conference room technology, and dashboard TVs
• Set up A/V equipment and assist with monitoring of large scale meetings
• Maintain inventory management system
• Server room, conference room, and storage room upkeep
• Assist with moving workstation technology
• Facilitate IT related training during New Hire Orientation

Preferred Qualifications

• Comfortable operating in a fast paced and evolving environment
• Effective time management skills
• Familiarity with Google Workspace (Formerly G-Suite)
• Demonstrated verbal and written communication skills

Benefits

US base pay range for this full-time position is $22.00/hr-$28.00/hr