IT Helpdesk Technician

Summary

Join Prompt's dynamic IT team as an IT Helpdesk Technician and provide essential support to internal users, ensuring efficient system operation and prompt resolution of technical issues. You will troubleshoot hardware, software, and network problems, install and configure systems, maintain documentation, and collaborate with the IT team. This role requires proven experience, strong technical knowledge, excellent communication skills, and a customer-oriented mindset. Prompt offers a competitive salary, remote/hybrid work, potential equity compensation, flexible PTO, and comprehensive benefits including health, life, and disability insurance, as well as professional development opportunities.

Requirements

• Proven experience as an IT Helpdesk Technician or similar role
• Strong knowledge of computer hardware, operating systems, and software applications
• Familiarity with network troubleshooting tools and techniques
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage time effectively
• Customer-oriented mindset with a passion for delivering exceptional support

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in person
• Troubleshoot hardware, software, and network issues and escalate when necessary
• Install, configure, and upgrade computer hardware and software as required
• Perform regular maintenance procedures, such as software updates and system backups
• Set up and configure new user accounts and email profiles
• Maintain documentation of IT assets, configurations, and user requests
• Ensure security measures are followed to protect company data and systems
• Collaborate with other IT team members to resolve complex issues and implement solutions
• Train users on basic IT procedures and best practices
• Monitor IT systems for potential issues and performance optimization

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower