IT Manager

Summary

Join BlueConic's growing IT team as their new IT Manager! This full-time, remote (US-based) position offers a competitive salary ($110,000-$130,000 USD plus bonus) and comprehensive benefits. You will oversee daily IT operations, manage IT projects (including migrations to Google Workspace and a new Identity Management solution), and provide end-user support. The ideal candidate possesses 5+ years of hands-on IT experience, experience managing IT operations for growing companies, and strong communication skills. This role involves mentoring a team, executing hands-on IT work, and driving organization-wide projects for increased efficiency. BlueConic offers a dynamic, remote-first work environment and a chance to contribute to a leading martech company.

Requirements

• 5+ years of hands-on experience in IT support and infrastructure
• Experience managing IT operations for growing companies
• Experience within a globally distributed team and managing IT operations across geographies
• Experience supporting a range of computer hardware and software, including having managed a variety of SaaS licenses
• Experience with IT security, including monitoring activity and implementing security measures
• Strong communication skills, and comfort partnering with C-level executives

Responsibilities

• Monitor daily IT operations including server hardware, software, operating systems, and 3rd party services
• Serve as the IT stakeholder in the selection and purchasing of new 3rd party services by other departments
• Manage and participate in IT projects. Current projects include the migration from Microsoft 365 to Google Workspace, a server hardware renewal project, and the migration to a new Identity Management solution
• Procure computers and equipment for new hires, and provision applications as needed for new hires and existing employees
• Own IT onboarding and offboarding for all US employees, working with our People Operations team to identify processes that can be automated and/or streamlined
• Provide end-user support for internal employees, thoroughly answering IT questions and solving IT issues
• Evaluate technology risks and develop a disaster recovery plan and backup procedures
• Implement and manage security measures to prevent data leaks and breaches including monitoring user, systems, and network activities for suspicious activities
• Coordinate technology installations, upgrades, and maintenance globally
• Ensure all computers and in-office equipment are in good working order, including employee equipment, servers, and conference room equipment, purchasing any replacements as needed
• Test, troubleshoot, and modify information processes and systems so that they operate effectively
• Ensure all IT activities are performed within the parameters of policies, applicable laws, codes, and regulations

Preferred Qualifications

Certifications in IT management, such as ITIL, are a plus

Benefits

• Annual base salary $110,000 — $130,000 USD
• Annual target bonus $110,000 — $130,000 USD
• A selection of medical, dental, and vision insurance plans
• 401(k) matching
• 28 vacation days annually
• Paid parenting leave