Account Manager, Senior Account Manager

Summary

Join NextRoll as an Account Manager, Senior Account Manager, or Principal Account Manager, depending on your experience. You'll focus on retaining and expanding customer business, driving revenue, and fostering success for clients. The role involves developing cross-functional relationships, managing contracts and billing, and collaborating with internal teams. Opportunities exist in San Francisco, New York City, and remote locations. Successful candidates possess strong sales experience in SaaS or ad-tech, excellent communication skills, and a passion for customer growth. NextRoll offers competitive benefits and a collaborative work environment.

Requirements

• 2 to 8+ years of experience in media, SaaS, or digital advertising account management
• Successful technology sales experience, strong preference for experience in mar-tech, ad-tech, digital marketing, and/or B2B account-based marketing
• A proven track record of hitting sales targets; this role will be responsible for expansion/upsell & renewal/retention
• SaaS experience and previous sales methodology training (e.g., MEDDIC, SPIN, Challenger Sales)
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex B2B account-based marketing or advertising technology
• A mind for technology - we’ll teach you about AdRoll and/or RollWorks, and you should have an aptitude and curiosity to learn
• The acumen for leveraging tools and data sets to gain insight into your clients
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• A team player passionate about collaboration, this role will work with customers that require alignment across the broader go-to-market ecosystem, including Solutions Consultants & Engineers, Customer Success, Product, Finance, Legal, etc
• Exhibit strong prospecting skills across multiple channels, including phone, LinkedIn, video, and email
• Ability and willingness to travel to meet each of your accounts within the US at a minimum once per quarter and up to 50% of the time (amount of travel varies by position)

Responsibilities

• Develop and expand into cross-functional relationships across several customer departments to build value and interest for each role (personas include marketing, executives, marketing operations, sales, and sales operations)
• Manage contracts, negotiations, billing, and legal and financial questions internally and externally for the customer regarding their relationship and agreement with NextRoll
• Work collaboratively with the new business and onboarding teams to ensure a frictionless and standardized new customer experience
• Develop relationships internally to advise and improve processes and support our customers more effectively and efficiently, including customer success, solution consultants, product, finance, revenue operations, and legal services

Benefits

• Competitive salary and equity
• 100% employee coverage for medical, dental, and vision premiums
• Short and long-term disability benefits at no cost to the employee
• Basic life and AD&D insurance at no cost to the employee
• 401K Plan (Pre-tax and Roth)
• 4 weeks of paid time off and work/life balance
• Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
• Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
• Join a community of fellow Rollers as a member of one of our Employee Resource Groups
• Ample opportunities to volunteer with local organizations with NextRoll Gives Back