Manager, Regional Lead - Capacity Management

Summary

Join Signify Health as a Regional Capacity Lead, leading clinician network capacity distribution management and strategy for a region of ~10-15 states, and $200M+ revenue related to the Home & Community Services (HCS) business line.

Responsibilities

• Generate the capacity forecast plan for the region, leveraging details from the regional production and network leadership team
• Directing the focus of clinician roster, assignments or utilization, based on supply and demand drivers, promoting collaboration and communication between production and network teams
• Establishing capacity strategies, levers and proposals based on membership and network forecasts as part of integrated business planning and leading monthly review meetings for their region
• Preparation of supply and demand balancing scenarios, analyzing optionality & choices around demand, as well as supply trade-offs
• Monitoring and deep understanding of all metrics associated with capacity
• Lead regional delivery of capacity performance targets, optimize clinician roster strategies and utilization, based on supply and demand drivers, and strengthen accountability for operational results across the regional teams
• Optimize performance and outcomes based on identified supply constraints through daily monitoring of trends and metrics and management of risks
• Partner with the regional leadership team in integrated business planning to align demand and supply expectations and define an approach for capacity
• Prepare and summarize financial appraisals, gaps vs target (volume + value) and propose plans to close/bridge the gaps (value), and represent at regional meetings
• Relationship management with a wide range of stakeholders who own inputs and/or outputs necessary to achieve results (client, data, other operational teams)
• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the regional team and downstream stakeholders
• Actively demonstrate teamwork at all times by sharing ideas and best practices with regional counterparts to improve overall performance for the business