IT Manager

Summary

Join our team as an IT Manager and lead all IT activities, ensuring continuous improvement of processes, systems, and services to meet evolving company needs. You will oversee all IT functions, including system maintenance, resource allocation, and aligning IT operations with business objectives. This role demands expertise in IT infrastructure, cybersecurity, cloud computing, and service management. You will manage the IT Support Technician and proactively implement emerging technologies. The position requires strong technical skills and experience in managing various IT systems and services.

Requirements

• Knowledge of network architecture and protocols (TCP/IP, DNS, DHCP, etc.)
• Proficiency in managing servers, storage, and data centres
• Familiarity with Azure cloud platforms
• Understanding virtualization and containerization (Hyper-V)
• Experience with operating systems (Windows Server, macOS)
• Knowledge of Microsoft software (Office 365, InTune)
• Manage and maintain Windows Active Directory (Hybrid)
• Experience with Asset Management
• Understanding cybersecurity frameworks (ISO 27001, NIST)
• Knowledge of firewalls, IDS/IPS, and antivirus systems
• Incident response and disaster recovery planning
• Awareness of compliance regulations (GDPR, HIPAA, etc.)
• Expertise in cloud services like SaaS, PaaS, and IaaS
• Managing hybrid or multi-cloud environments
• Cloud migration strategies and cost management
• Familiarity with ITIL frameworks
• Experience with helpdesk systems and ITSM platforms (D365, SysAid)
• Ability to assess the impact of new technologies on the organization
• Managing backup solutions and disaster recovery processes
• Knowledge of data redundancy and business continuity planning
• Familiarity with server hardware, networking devices, and peripherals
• Experience troubleshooting and upgrading physical systems

Responsibilities

• Maintain and update Employee and internal records in relevant systems to ensure accurate and reliable data
• Work closely with IT Support to ensure all IT systems and services operate efficiently and meet performance expectations
• Continuously review and improve IT processes to enhance system efficiency and reduce downtime
• Ensure company systems are maintained and updated regularly, including the oversight of hardware, software, and network infrastructure
• Manage the Monitoring of resources for IT systems and services to ensure sufficient capacity for current and future business needs
• Document all IT processes, activities, and communications in relevant systems (e.g., SupportDesk, SharePoint)
• Monitor internal and external IT services to ensure performance aligns with business requirements and customer expectations
• Provide weekly reports summarising IT system performance, resource utilisation, and ongoing improvements
• Support the all departments by providing IT-related information and insights when required
• Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary
• Provide support to uphold ISO 27001 and CyberEssentials Plus certifications
• Supervise the IT Support Technician to ensure: Timely completion of maintenance tasks
• Supervise the IT Support Technician to ensure: Progress in training and skill development
• Supervise the IT Support Technician to ensure: Adherence to IT processes and best practices
• Proactively evaluate and implement emerging technologies to ensure the company remains at the forefront of innovation and maintains a competitive edge
• Monitor end-of-life (EOL) equipment and software, and develop strategic upgrade plans to ensure continuous system reliability and security