IT Network Administrator I

Summary

Join Intelligent Technical Solutions as our Network Administrator and become a pivotal member of our team. You will provide both onsite and remote IT support, ensuring our clients receive exceptional technical assistance. This role involves resolving a wide range of technical issues, from system updates to troubleshooting, maintaining our high standards of IT service. We seek a collaborative problem-solver with excellent customer service and attention to detail. The position requires advanced knowledge of networks, virtualization, and various operating systems. Successful candidates will demonstrate a strong cultural fit and meet specific technical requirements.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have experience with Server 2012 to 2022
• Have experience with VMWare and Hyper V Virtualization
• Have experience supporting M365 and Azure
• Be proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels
• Have a minimum of five years experience in IT Support or a similar role
• Possess advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Possess advanced understanding of managing, and troubleshooting networks
• Possess advanced understanding of virtualized environments
• Have a home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. Stable internet connection with at least 5mbps download and upload. A quality headset with noise cancellation feature for meetings. A mobile phone that has the capacity to install the Microsoft Authentication app. HD webcam. 2nd Monitor. UPS (Uninterruptible Power Supply ) if using a desktop (Not needed if using a laptop)
• Be a very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Have excellent command of the English language both spoken and written
• Be able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
• Be able to pass our online behavior and cognitive assessments
• Be able to provide NBI Clearance (for PH applicants)

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve server issues of any kind
• Resolve networking issues of any kind
• Serve as escalation point for technicians

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active Network Certifications
• Have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement