IT Operations Analyst II

Summary

Join EXPANSIA, a service-disabled, veteran-owned small business, as an IT Operations Analyst II and contribute to the design and development of IT operational environments. You will support infrastructure strategies, assist in developing client/server architecture, research emerging technologies, and provide recommendations for hardware, software, and data storage solutions. Analyze system performance, identify trends, and estimate resource requirements to enhance efficiency and scalability. Troubleshoot and resolve performance issues, and contribute to process improvements. This remote position offers competitive compensation, benefits, and learning and development opportunities.

Requirements

• Ability to Obtain Secret Clearance
• Bachelor's degree in Information Technology, Computer Science, or a related field with 2 - 4 years of experience, or a Master's with 0 - 2 years of experience
• Experience with IT operations, including infrastructure planning, system administration, and network management
• Ability to analyze and troubleshoot IT performance issues and implement corrective actions
• Knowledge of client/server architecture, virtualization, and cloud computing technologies
• Strong problem-solving skills with the ability to assess system usage and forecast resource requirements
• DoD 8570 Level 1 Certification

Responsibilities

• Provide technical expertise in the design and development of IT operation environments to ensure stability and efficiency
• Assist in developing strategies for client/server architecture and infrastructure planning
• Research and recommend technology solutions for hardware, software, data storage, and applications development
• Analyze system performance, identifying trends and estimating short- and long-term resource requirements
• Support troubleshooting and resolution of IT operations systems performance issues
• Develop models of computer application environments to optimize IT resource allocation
• Collaborate with teams to improve operational efficiency and support technology initiatives
• Assist in the management of IT operations functions, including system monitoring and performance optimization
• Provide technical support to operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions
• Ensure 100% of planned hours are worked and recorded
• Identify and forward to your leadership any opportunities that could lead to growth within your work area
• Participate in growth efforts as requested
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
• Complete personal PDP and attend Staff Meeting and Storytime (with camera on)
• Within your program, build productive and positive professional relationships with clients
• Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements
• Perform other related duties as assigned

Preferred Qualifications

• Familiarity with IT service management (ITSM) tools and methodologies
• Understanding of cybersecurity best practices and compliance frameworks
• Experience with performance monitoring tools and system optimization techniques
• Proficiency in scripting or automation for IT operations
• Strong communication skills and the ability to collaborate with cross-functional teams
• CompTIA Security + certification

Benefits

• Health and wellness programs
• Income protection
• Paid leave
• Retirement and savings