Operations Analyst II

Summary

Join Two Chairs, a company building a new mental health system, as an Operations Analyst supporting Operations, Clinical Talent Acquisition, and Clinical Operations teams. You will provide key stakeholders with talent acquisition data, analysis, forecasting, and reporting. This role involves developing improved Ops reporting, building supply and demand models, and managing data infrastructure. You will partner with the data team and cross-functional teams on data and reporting, ensuring data accuracy and compliance. Success in this role requires proven analytics experience, strong problem-solving skills, and the ability to work independently and collaboratively. The compensation range is $111,180-$150,420.

Requirements

• Proven analytics experience, forecasting, SQL, Looker, and analytics experience
• Strong problem-solving skills and attention to detail to validate data accuracy
• Investigative instinct to understand the why behind data trends
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to distill complex topics into business insights for leadership
• Curiosity, self-motivation, and interest in an accelerated learning curve
• Strong time management skills and can manage competing demands

Responsibilities

• Develop improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends)
• Build various supply and demand models
• Managing the data infrastructure with the data team
• Managing cross-functional reporting
• Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem across Looker, Greenhouse, TalentWall, and Google Sheets in partnership with the data team
• Improve and build additional dashboards and reporting to monitor and analyze KPIs
• Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
• Partner with cross-functional teams on data and reporting
• Collaborate with the data team to develop and manage ongoing data hygiene processes and practices to ensure data accuracy and compliance
• Conduct regular audits of dashboards and reporting to ensure accuracy
• Partner with TA Operations to ensure CTA adherence to processes and data management; identify and resolve challenges or discrepancies that compromise data hygiene
• Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
• Contribute to the annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
• Generate ad hoc reports and dashboards for key stakeholders
• Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle
• Develop a deep understanding of Two Chairs processes and build key reporting dashboards for top metrics
• Improve forecasting model based on historical performance to actuals
• Develop dashboards to understand key trends in Talent Acquisition and Client Success
• Developed a suite of dashboards to diagnose changes in recruiting performance
• Support 2025 planning for recruiting targets and client partnerships
• Develop additional analytical expertise outside of Talent Acquisition

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave