Aircall is hiring a
IT Operations Apprentice

Summary

The job description is for an IT Operations apprentice position at Aircall's French office based in Paris. The role involves supporting the IT team on operational aspects to maintain and improve Aircall’s IT Core systems and network. Key tasks include hardware management, network management, user documentation, incident management, and managing user support tickets.

Requirements

• Fluent English required (documentation and everyday communication is in English)
• Rigorous and organised, Ability to troubleshoot and diagnose problems, Skilled at working within a dynamic, team-oriented, collaborative environment, Strong interpersonal and oral communication, Adept at reading, writing, and interpreting technical documentation and procedure manuals, Ability to present ideas and solutions in user-friendly language, Self-motivated and directed, Attention to detail, Critical thinking

Responsibilities

• Support the IT Team on all operational aspects to guarantee day to day running and improvement of Aircall’s IT Core systems and network
• Hardware management: IT Hardware stock management, Personal Device management, Shared Devices management
• Network management: Network administration and monitoring, End user support and technical operations realization or supervision with our partners
• Cross Functional: Users documentation, IT Operations processes/ procedures documentation, Incident management procedures, Audits on existing systems, Collaboration with internal team to automate/optimize IT processes
• Support: Manage user support tickets, Escalate requests to relevant experts as necessary