Operations Manager Apprentice

Summary

The job is for an Operations Manager Apprentice at Back Market, a growing international refurbished electronics marketplace. The apprenticeship will last 12 months and involves monitoring quality metrics, performing technical analysis, contributing to designing tools, and building resources. The candidate must be data-driven, have project management skills, understand embedded systems, consumer electronics, and circular economy, and be enrolled in an apprenticeship program.

Requirements

• Looking for a 12-month apprenticeship (Master’s Degree)
• Data-driven and can run analysis and build business insights from data with excel/Gsheet
• English is a no-brainer (fully professional capability)
• Understanding about Embedded systems, Consumer Electronics and Circular Economy
• Strong Project Management skills, can work with multiple stakeholders and in a fast-paced environment
• Organized and structured, pays attention to details, and has a lot of drive with a can-do / will-do attitude

Responsibilities

• Run the quality processes that will help monitor and enforce our quality standards
• Perform a Technical Analysis of after-sales service tickets related to hardware issues (defective batteries, display, tactile, audio…) and identify issues to be corrected by the seller
• Contribute to designing tools and processes to support our merchants in improving their quality
• Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant

Benefits

• Attractive salary, equity and a host of benefits including lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
• Remote friendly company : up to 3 days of remote work per week!
• One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment