Zowie is hiring a
IT Operations Engineer

Summary

Zowie is seeking an IT Operations Engineer to manage devices and software used by their globally distributed team. The role includes onboarding/offboarding, software management, automation of user provisioning, technical support, and maintaining SOC2 compliance among other responsibilities.

Requirements

• Proficiency in managing MacOS and Linux
• Command line and scripting competency
• Strong problem-solving skills
• Solid understanding of device and network security
• Familiarity with SSO technologies, and user provisioning tools
• Experience with SOC2, ISO27001 or other org-wide certification implementation processes

Responsibilities

• Take ownership of IT onboarding & offboarding
• Oversee software installations, updates, and licenses
• Automate user provisioning and access management
• Provide technical support to team members - address and resolve IT issues
• Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
• Implement and manage security protocols to protect company data, systems, and networks
• Contribute to security policies and trainings
• Coordinate with external vendors for procurement of IT equipment and services
• Maintain detailed records of IT assets, procedures, and support requests
• Visit our offices in Warsaw and Cracow to provide on-site support when necessary

Preferred Qualifications

• Experience managing large fleets of devices via MDM systems (preferably Jamf)
• Proficiency in managing Windows
• Clear, straight-to-the-point communication