Fluence is hiring a
Service operations Engineer

Summary

The Remote Service Operations Engineer (RSOE) is the first point of contact for issue resolution of energy storage sites. They will work from the Bangalore office on a 24/7 rotational shift, manage incidents, provide remote diagnostic support, own safety culture, maintain records, and identify process improvements.

Requirements

• Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician
• Experience in bi-directional inverters, HVAC and 1000V/high current DC systems
• At least 2 years of related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind)
• Proven track record of remote troubleshooting
• Ability to adapt to dynamic conditions and stay focused/execute on goals
• Must be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone
• Excellent interpersonal skills with both external customers and internal employees
• Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs

Responsibilities

• Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs
• Working from our Bangalore office location on a 24/7 rotational shift
• Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization
• Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions
• Provide remote diagnostic, troubleshooting and hands-on technical support
• Own Safety culture and ensure safety is a priority during maintenance
• Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform
• Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services

Preferred Qualifications

• Excellent MS Office; SCADA Experience & MODBUS Experience would be major plus
• Linux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus
• Fundamental understanding of Networking