IT Operations Manager

Summary

Join Devoted Studios, a video game production management company, as their IT Operations Manager! This remote, full-time contracted position requires managing IT infrastructure, assets, and vendor relationships. You will handle IT JIRA tickets, procure inventory, and collaborate with various teams. The role involves setting up project infrastructure, providing support, and developing a knowledge base. You'll also manage software licenses and conduct calls with client IT teams. This position offers flexible working hours and opportunities for professional development.

Requirements

• 2+ year of experience in IT infrastructure management
• Laptop / Desktop hardware troubleshooting
• Software Troubleshooting (macOS, Windows, Ubuntu Linux, VPN, etc.)
• User request and incident management
• Experience with Atlassian products: JIRA, Confluence, and Servicedesk
• Knowledge of ITIL framework
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• English level at least B2

Responsibilities

• Procure inventory (assets, computers, cables, etc.) that align with production requirements
• Research pricing and calculate budgets for IT infrastructure setup based on project requirements
• Assist the IT Administrator in maintaining inventory accuracy by conducting regular audits, reconciling physical inventory with system records, and addressing any discrepancies
• Own and manage the vendor's onboarding and offboarding process. Jira, Slack, Remote PCs setup, software
• Collaborate with the Production department to understand infrastructure requirements and priorities for project setups, delivering tailored solutions
• Coordinate communication with onsite office administration regarding purchases and activities requiring outsourced IT support
• Manage company accounts for software and corporate licenses, including assigning, reassigning, purchasing, and cost control
• Conduct calls with client IT teams to ensure compliance with all requirements and clarify details for integration with client IT infrastructure, enabling the internal IT team to successfully proceed with the integration
• Support external and internal teams in setting up project infrastructure, providing guidance, checking workstation and account performance, and ensuring usability for the team
• Carry out basic infrastructure support tasks for specific projects based on IT Administrator guidelines, such as rebooting workstations in case of issues and ensuring all workstations are online before the team's workday begins
• Develop and maintain a comprehensive knowledge base documenting IT infrastructure-related processes and procedures, ensuring accessibility for all team members
• Assist with team training by identifying knowledge gaps, creating training materials, and enhancing team members' IT security skills
• Checking IT requests and Jira tasks, ensuring tickets are properly addressed and assigned to the relevant team members
• Corporate Email Creation or Reactivate it - Check & Control (+ update Airtable)
• Thinkific course & support - Check & Control (+ update Airtable)
• Create a Slack Channel & and add there artists & SA manager
• Jira Project Access & Slack Access (+ update Airtable Multi Guest or Single Guest)
• Team Slack Introduction
• ESET Antivirus Installation - Check & Control (+ update Airtable) - not always
• KnowBe4 Course - Check & Control (+ update Airtable) - not always
• Corporate License\Software - Check & Control (+ update Airtable) - not always
• VPN Support
• Deactivate Corporate Email (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) - Check & Control (+ update Airtable)
• Archive Slack Channel (only if producer ask to do it)
• Remove Jira Project Access & Slack Access (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) Check & Control (+ update Airtable)
• Remove ESET Antivirus Installation - Check & Control (+ update Airtable) - not always
• Remove KnowBe4 Course - Check & Control (+ update Airtable) - not always
• Remove Corporate License\Software - Check & Control (+ update Airtable) - not always
• Sent Artists “Thank you messages”
• Ask “Confirmation about - that artists do not have any project materials on his/her personal computer”. Put screenshot confirmation on Jira Offboarding task

Benefits

• Remote work
• Flexible working hours
• Opportunities to develop professionally