Communication and Operations Manager

Summary

Join Placemakr, a hospitality company combining apartment living, vacation rentals, and hotel stays. The Manager, Communication & Operations will provide operational support for all properties, including new property openings and closures. This role requires expertise in operations, training, and creating operational initiatives. The position involves significant travel (up to 80%) to provide on-site support and requires strong communication, leadership, and problem-solving skills. Placemakr offers competitive pay, benefits, and a remote-first work environment with biannual in-person gatherings. The ideal candidate will embody Placemakr's community norms: Own It, Make It Better, and Treat People Right.

Requirements

• Bachelor’s degree in business administration, Management, Communications, Hospitality or similar field, or commensurate experience in lieu of a degree
• 5+ years of relevant professional experience in hospitality, retail, operations, or project management required
• 5+ years of leadership experience required
• Previous experience effectively utilizing project management and/or operational tools to organize project plans, review data and drive results (including LMS, CRM and/or Project Management software) required
• Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.)
• Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions, and wins to various levels of internal and external stakeholders
• Strong people leadership skills and can hire, train, cultivate, develop, and lead a team in alignment with Placemakr standards and community norms
• Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support
• Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner
• Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively
• Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment
• You embody our Community Norms. You Own It. You Make It Better. You Treat People Right

Responsibilities

• Travel up to 80% of the time to serve as boots on the ground support for various projects
• Execute day-to-day operational tasks related to operations initiatives for properties
• Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency, and a culture of high achievement
• Facilitate training for property team members and support the operations team
• Execute on and support development of SOPs across all properties
• Communicate effectively and frequently with on-site and off-site partners across the organization to ensure flawless execution on all projects
• Utilize operational tools and reporting including but not limited to LMS, project management tools, Hubspot, Sharepoint, PowerBI, power point to effectively manage operations and deliver effective communication
• Additional duties and responsibilities, as assigned

Benefits

• Competitive Pay and Generous Stock Options
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Unlimited PTO to allow time for you to recharge
• Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
• Plus, discounts to stay at select Placemakr properties all over the US