IT Operations Manager

Summary

Join Lumos as the first IT Operations hire and be the face of IT, providing operational support for all users. Lead onboarding sessions, ensure users are set up for success, and contribute to IT team growth by documenting and improving operational processes. Champion knowledge sharing and end-user training to reduce support tickets and manage user, application, and device lifecycles across multiple systems. Establish operational excellence and help scale IT at Lumos. This pivotal role offers the opportunity to set a high bar for operational excellence, evolving as Lumos grows. The company offers a remote work culture, competitive pay, and excellent benefits.

Requirements

• Operational Excellence: Prior experience performing user onboarding/offboarding, asset inventory management, application onboarding/offboarding, effectively contributing towards documenting standard operating procedures and continuous improvement of employee, device and application life cycle management
• Empathetic Team Player : Provide timely solutions based on business impact and priority, partnering with cross functional partners as needed and understanding user pain points
• Technical/Problem Solving Skills : Ability to work across a wide range of technologies and systems, with some admin experience in key IT systems including Google Workspace, Slack, Notion, Zoom, JAMF and Okta

Responsibilities

• Analyze and resolve all IT Requests via JIRA ITSM, unblocking employees, and ensuring minimal disruption to business operations
• User lifecycle management including onboarding, offboarding, mapping attributes to downstream systems and maintaining communication and security groups based on attributes
• Asset management and device lifecycle management, ensuring all laptops are checking in and managed with a standard operating environment, leading to a better organizational security posture. Includes procurement of hardware and software licenses, ensuring optimal approved spend
• Application lifecycle management , including configuring single sign on, provisioning, deprovisioning, attribute mapping, access requests and reviews
• Timely and effective communication with various stakeholders across the entire organization on IT-related support tickets, vendor outages and end user training
• Help scale IT through knowledge sharing, documenting standard operating procedures and leading continuous improvements
• Willingness to go beyond what is outlined in this description. As our IT Operations Manager, you’ll have the opportunity to set a high bar on operational excellence. As Lumos grows and evolves so will your role

Benefits

• Remote work culture (+/-4 hours Pacific Time)
• Medical, Vision, & Dental coverage covered by Lumos
• Company and team bonding trips throughout the year fully covered by Lumos
• Optimal WFH setup to set you up for success
• Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
• Up to 16 weeks for expecting parents
• Wellness stipend to keep you awesome and healthy
• 401k matching plan