IT Ops Administrator

Summary

Join our team as we develop a new range of products to deliver VPN services to millions worldwide, and contribute to the future generation of VPN technologies.

Requirements

• Experience with user access management; understanding of users, groups, policies, etc
• Experience creating and maintaining policies and SOP documentation
• Experience with help desk/IT ticketing systems
• Experience supporting customers in a hands-on environment
• Understanding of basic IT concepts - TCP/IP, networking, routing, firewalls, DNS, DHCP, virtualization, network protocols, VPN, AV Endpoint protection and administration, virtualization, etc
• Fluency in MS Office (including Word, Excel, Outlook) and Office 365 suite
• Great interpersonal skills with a knack for helping people
• Maintain a balance between excitement for new services/tools with a healthy respect for the mundane
• Experience supporting various Operating Systems - Linux, Windows, MacOS

Responsibilities

• Provide first line of support (IT HelpDesk) for employees
• Assist in onboarding and offboarding
• Provide support and troubleshooting to internal and external facing end-users
• Network administration (switches, routers, Linux servers, APs, controllers)
• Managing and Administering user workstations
• Maintaining and implementation of security policies
• Create and maintain SOPs for commonly used tools and HOW-TO documentation for end-users

Preferred Qualifications

• Experience with Atlassian tool suite (Jira, Confluence, Opgenie, etc)
• Practical experience with automation via scripting (Bash, Python, etc)
• Experience with IPA(freeIPA)
• Familiarity with Cloud Computing Platforms - AWS, Digital Ocean, MS Azure & GCP
• Experience building and decommissioning physical and virtual hosts
• Experience with collaboration tools - we use Slack
• Experience managing Google Workspace
• Experience with Zapier Automation Framework

Benefits

• Competitive pay rates
• Fully remote work environments
• Self-managed time off
• Team trips and special events