Operations Support Associate

Summary

Join Pair Team, a mission-driven organization improving underserved community wellbeing through high-quality care. We seek a highly motivated, full-time Ops Support Associate to enhance our Care Operations team's efficiency. This critical role involves managing backend operational support processes, ensuring patient enrollment, and optimizing key standard processes. You will proactively monitor operational metrics, troubleshoot project progress, and collaborate with health plans. The ideal candidate possesses 1+ years of backend operations experience in healthcare, strong technical skills, and a results-driven attitude. Pair Team offers competitive compensation, comprehensive benefits, flexible vacation, and a fully remote work environment.

Requirements

• 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• A results driven attitude with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Responsibilities

• Own key Ops Support initiatives
• Proactively monitor and report on key operational support processes and metrics
• Support a team of documentation analysts by troubleshooting and monitoring project progress, when necessary
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care
• Work with partnered health plans to understand program denials and flag any enrollment issues
• Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team
• Provide clear, timely communication to our care team when there is an enrollment change or status update
• Support Care Operations leaders in owning and optimizing key standard processes- Become efficient in your role and propose ways to improve!

Benefits

• Competitive compensation: $22-$23
• Comprehensive health, vision & dental insurance
• Flexible vacation policy – take the time you need to recharge
• 401k
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!