Referral Coordinator

Summary

Join Pair Team, a mission-driven organization improving underserved community wellbeing by connecting them to high-quality care. We seek a highly motivated full-time Referral Coordinator to manage and facilitate the referral process, ensuring timely patient care. This crucial liaison role involves coordinating with patients, providers, plans, and internal teams. You will champion patient care continuity, navigate insurance and healthcare requirements, and work cross-functionally. The ideal candidate possesses healthcare operations experience, strong technical skills, and a results-driven attitude. Pair Team offers competitive compensation, comprehensive benefits, and opportunities for growth.

Requirements

• 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• A results driven attitude with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Responsibilities

• Own key Ops Support initiatives
• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP and / or specialist appointments for our patients
• Coordinate with pharmacies (meds has been received, meds have been picked up, etc)
• Verify patient PCP and insurance (including prior auth requirements)
• Coordinate Release of Information
• Assist with non-urgent patient follow up and/or information collection

Benefits

• Compensation: $22-23/hour ( depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!
• Competitive compensation: $22-$23
• Comprehensive health, vision & dental insurance
• Flexible vacation policy – take the time you need to recharge
• 401k
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!