Remote IT Product Manager

Summary

The MES IT Product Manager will serve as a member of the client's team, providing IT product management within the MES portfolio. They are responsible for creating user stories, technology roadmaps, and customer research in relation to Medicaid initiatives and strategic goals. The IT Product Manager represents business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions. They lead cross-functional activities, manage staff, and communicate project goals and timelines. The IT Product Manager is expected to have an in-depth knowledge of products across functions and business segments in healthcare and direct the conception, development, and implementation of new product initiatives.

Requirements

• Has an understanding of CMS’ Seven Standards and Conditions and the Medicaid program
• Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment
• Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software
• Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels
• Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space
• Previous experience creating business use cases, requirements, and process maps/data flows
• Experience working in a combination of business analysis, product management, project management and/or software application development
• Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex information
• Proven experience and working knowledge of agile development methodologies, environment and tools
• 7+ years of experience in product management in a healthcare or government setting

Responsibilities

• Provide independent product oversight for client’s Medicaid products
• Create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals
• Represents client business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions
• Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs
• Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision
• Communicates project goals and timelines, next steps and results to team members, project managers and the executive team
• Determines the customer’s needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU
• Assesses emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage
• Provides in-person, conference calls, or virtual trainings on product knowledge, usage and implementation
• Use database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance
• Ensures compliance with all applicable policies and procedures
• Manages the product lifecycle from conception through implementation
• Engages with business owners to develop the strategy behind how each MES module will support the business requirements definition and owns the translation and specification of all functional requirements
• Works integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems
• Evaluates and analyzes work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders

Preferred Qualifications

• Experience using or implementing Cloud technologies IaaS, PaaS, SaaS
• Experience handling HIPAA and PII data
• Managed Care knowledge or experience
• MITA knowledge or experience
• Medicaid Program knowledge or related HealthCare Information System experience