IT Program Manager

Summary

Join Trafilea as an IT Program Manager to oversee and manage the successful delivery of IT projects within our organization, fostering a culture of collaboration, innovation, and continuous learning.

Requirements

• +4 years of proven experience leading IT projects
• Proven knowledge of Agile work methodologies (could be Scrum, Kanban, others)
• Expertise in implementing and facilitating Scrum methodologies, working with estimations & roadmap alignment once needed
• Scrum Master certification or relevant experience is a must
• Strong technical background with the ability to understand and engage with development teams on technical issues and solutions
• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
• Strong problem-solving skills and a proactive approach to addressing project challenges
• Ability to align projects with the company's strategic objectives and deliver high-impact solutions
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Skilled at overviewing the “big picture” to identify pain points, delays, and blockers
• Proven ability to effectively lead and manage multiple projects simultaneously; including multi-disciplinary teams, budgets, and schedule information
• Good problem-solving skills and confidence when facing challenges to ensure the project is pushed forward without strict control from managers
• Strong structured thinking and process-driven mindset
• Proven ability to prioritize, meet deadlines, and make best use of limited resources
• Outstanding interpersonal skills as well as a proactive attitude
• Advanced English, both verbal and written

Responsibilities

• Manage the effective execution of the DP program and each project inside it understanding business contexts, needs, and deadlines
• Develop project plans, strategies, detailed timelines with dependencies and milestones, resource forecasts, and status reports
• Solve problems and initiate collaboration within the team; anticipate, identify, and actively resolve issues
• Effectively prioritize and communicate tasks, projects, initiatives, and feedback
• Oversee quality of project delivery and ongoing performance against objectives, to ensure satisfaction is fully met
• Facilitate meetings and working sessions with the cross-functional teams setting the right expectations, and outcomes and ensuring effectiveness and clear action items
• Participate in daily, weekly, and monthly internal project status meetings
• Serve as the main point of contact on your project-related items, both internal and external
• Foster collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training, and support to enhance the company's project/program management capability, and improve collaborative development and project results
• Centralized learning knowledge database: Create a centralized knowledge database for capturing and sharing lessons learned
• Establish a data-driven mindset in the PMO team focused on IT projects
• Collaborate in brainstorming, creation, and implementation of Trafilea Operational Framework and Planning projects
• Design and implement Agile methodologies, specifically Scrum, by facilitating all Scrum ceremonies, including sprint planning, daily stand-ups, backlog grooming, and retrospectives
• Serve as a TOF (Trafilea Operational Framework) ambassador and subject matter expert to the Tribes & Squads you are supporting
• Facilitate meetings and working sessions with the cross-functional teams setting the right expectations, and outcomes and ensuring effectiveness and clear action items
• Enhance interactions with stakeholders, building strong relationships, managing expectations & over-communicating project progress, issues, and risks effectively to all stakeholders
• Provide frequent and transparent status updates on project initiatives, utilizing PSM/CSM-certified Scrum practices and other project management tools
• Monitor OKRs and performance KPIs and anticipate risks & respective impacts, proactively communicating and managing workarounds
• Analyze, adjust, and improve workflows and processes to improve project efficiency and implementation

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
• Opportunity to grow and develop both professionally and personally
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!