IT Service Coordinator

Summary

Join iHerb as an IT Service Partner and provide comprehensive administrative and financial support to the VP, ERP & IT Corp. You will manage various projects, including budgeting, vendor relations, and financial reporting. This role requires strong accounting expertise, particularly in software license classification and OPEX/CAPEX scenarios. You will collaborate with IT, Finance, and FP&A teams to ensure accurate financial reporting and effective cost management. The ideal candidate possesses excellent communication, organizational, and problem-solving skills, along with experience supporting executive-level personnel. Local Southern California candidates are highly preferred.

Requirements

• Proven ability of support at the executive levelStrong computer skills including Gmail, Google Calendar, Google Drive and MS Office Suite
• Candidate should have accounting and FI background
• A creative problem solver with superb time management skills
• Excellent written and verbal communication skills; ability to present ideas, instruction and information in a positive and professional manner across all levels
• Great attention to detail
• Expert organizational skills
• Familiarity with relevant financial modeling, accounting principles, and compliance requirements, particularly as it relates to SAP ERP and similar technology implementations
• Excellence communication and interpersonal skills, with the ability to collaborate effectively with internal Finance and Accounting teams, technical architects, project managers and iHerb’s broader IT team
• Generally requires a minimum of five (5) to eight (8) years of experience in an administrative function supporting upper management and executive level personnel
• Bachelor degree is desired, preferably in Accounting & Finance
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner

Responsibilities

• Communicate effectively with others at all levels within the organization
• Provide assistance, support and manage the day-to-day tasks on current projects, as well as facilitating the launch of new projects
• Assist other technology leaders with various high-level projects including but not limited to Audit prep, surveys and reporting, and special projects as assigned by the technology leaders
• Manage vendor relationships when assigned
• Assist in planning and facilitating various department events
• Arrange international and domestic travel as required
• Manage monthly revolving account statements
• Manage daily executive project tasks, anticipate project and/or budget risks, and keep all project documentation updated
• Brief senior management on task completion and any assigned project and or budget-related issues
• Maintain a high level of confidentiality and diplomacy, working with all levels of employees from staff members to executives
• Prepare funding proposals, business cases and financial forecasts to support project funding efforts, leveraging knowledge from SAP and similar ERP cloud implementations
• Conduct financial analysis and provide insights to support decision-making related to technology project funding, including cost-benefit analysis, return on investment (ROI) calculations, and financial modeling
• Maintain accurate records of internal funding allocations, asset accounting, IT budget and expenditures, ensuring compliance with internal financial policies, timesheet management procedure, and accounting practices (CapEx and Opex Expenditure)
• Collaborate with finance and accounting teams to ensure compliance with internal controls, financial regulations, vendor invoice mgmt and company policies regarding project funding and accounting practices
• Provide strategic advisory on opportunities to optimize budgets and cost structures
• Monitor project budgets and expenditure during project execution, escalating any discrepancies to IT leadership team
• Identify key metrics and performance indicators with cross-functional teams to assess the impact of technology projects
• Prepare monthly, quarterly, and annual financial reports on project funding activities (as required), including budget vs. actual performance, forecasting, and variance analysis
• As required, present funding proposals to senior management and stakeholders, highlighting the strategic importance of each project and its alignment with company objectives
• Oversee the IT department’s budget process, managing and optimizing capital and operational expenditure (CAPEX & OPEX)
• Provide oversight for IT project budgeting. Tracking and allocation of expenses to ensure adherence to approved budgets
• Help SAP Vice President and key leaders in the team on scheduling executive meetings, appointments, and travel arrangements and claim reimbursements etc when requested
• Coordinate Team events, conferences, and team onsite/offsites as necessary

Preferred Qualifications

LOCAL CANDIDATES LIVING IN SOUTHERN CALIFORNIA HIGHLY PREFERRED

Benefits

• Medical, dental, vision, and basic life insurance programs
• Company’s 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses