Service Coordinator

Summary

Join National Power, LLC as a Service Coordinator and become part of our growing team! Reporting to the Service Coordinator Supervisor, you will be responsible for scheduling and dispatching workers, equipment, and service vehicles for installations, service, or emergency repairs. You will communicate with customers, monitor personnel and equipment, and use Microsoft Dynamics 365 for work orders and invoicing. Additional responsibilities include maintaining records, preparing schedules, determining resource needs, tracking tickets, and arranging repairs. You will also participate in meetings and identify process improvements. This is a remote position.

Requirements

• HS Diploma required; some college preferred
• 3 – 5 years of experience in service dispatching
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications; preferably Excel
• Good attitude, strong customer service skills, detail-oriented
• Focus and the ability to remain cool under pressure in a fast-paced work environment are a must
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations
• Problem Solving- Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions

Responsibilities

• Schedules and dispatches workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone
• Confer with customers to address questions, problems, and requests for service or equipment.  Escalate to Service Operations or Field Service Manager as necessary
• Monitors personnel or equipment locations and utilization to coordinate service and schedules
• Receives or prepares work orders using Microsoft Dynamics 365 software
• Complies data on work performed and creates invoices to send to customers
• Ensures customers receive invoices in a timely manner
• Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Prepares daily work and run schedules
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications and communicates job requirements to field personnel
• Tracks open tickets to ensure timely completion and communicates status to customer
• Arranges for necessary repairs to restore service and schedules these repairs
• Conduct and participate in department meetings as necessary
• Communicate process improvement opportunities
• Point of contact working with internal and external customers to resolve issues timely and professionally

Preferred Qualifications

• Supervisory experience highly preferred
• Experience with ERP systems preferred (i.e Microsoft Dynamics 365)

Benefits

• Competitive pay depending on previous experience and current certifications
• Overtime is also a factor, and it is paid at 1.5 X base
• We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home