IT Service Delivery Specialist

Summary

Join SupportYourApp as an IT Service Delivery Specialist to drive company growth and contribute to overall success.

Requirements

• 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry
• Experience in closing deals
• Self-motivated and results-driven mindset
• Fluent in English (C1-C2, both in writing and speaking)
• Profound understanding of market research and data analysis techniques
• Familiarity with CRM systems (HubSpot) and AI-driven solutions
• Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner
• Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner in order to achieve the goal
• Stress resistance and confidence: you should be able to communicate assertively, handle feedback, and work on improvement
• Emotional intelligence: you professionally perceive, use, understand, manage, and cope with emotions in various situations
• Persistence and positive attitude: you can focus on the bright side of things to seek solutions and progress always
• Ability to work in a team and independently
• Fast learning skills, adaptability to new environments, and flexibility to quickly grasp new concepts
• Out of the box thinking with the desire to explore creative ideas proactively

Responsibilities

• Prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal
• Research industry trends, potential markets for business opportunities
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions
• Track and report on personal KPIs in a consistent, accurate, and timely manner
• Collaborate with the team on strategic and long-term tasks and objectives
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas
• Gather and analyze feedback to identify opportunities for service improvement or product offerings

Benefits

• Business hours
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Results-oriented bonus system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development