Delivery Training Specialist

Summary

Join Testlio, a leading quality management company, as a Delivery Training Specialist! This 100% remote role, open to East Coast US or West Coast EMEA candidates, focuses on designing and delivering impactful training programs for Client Services, Delivery, and Quality Engineering. You will equip team members and freelancers with the skills to excel in delivering exceptional client services. The ideal candidate possesses hands-on experience in Quality Engineering, Client Services, and training, with a strong background in QA or Professional Client Services. Testlio offers a unique opportunity to combine your passion for Quality Engineering with training, contributing directly to our world-class customer delivery. Enjoy a supportive, global community, growth opportunities, flexible work arrangements, and investment in your professional development.

Requirements

• Demonstrated Quality Assurance, Software Testing/Automation, and Quality Engineering expertise
• Proven experience in developing and delivering effective adult training programs
• Skilled in designing knowledge retention strategies and innovative learning solutions
• Familiarity with various Learning Management Systems (LMS) and their integration with other platforms
• Excellent English communication skills, both written and verbal, with confidence in public speaking, live facilitation, and presentations
• A proactive, self-motivated problem solver who thrives in independent execution
• Ability to quickly understand new processes and concepts, ensuring effective training delivery
• Strong collaboration skills with a track record of fostering relationships across teams

Responsibilities

• Design, develop, and deliver training and learning programs tailored for various audiences, including the delivery team, freelancers, and other stakeholders
• Develop innovative knowledge retention and verification solutions within the delivery team, ensuring alignment with the company's fast-paced and high-aspiration processes
• Facilitate live training sessions for new-joiner onboarding and ongoing knowledge and skill development for the existing team
• Manage Learning Management Systems, such as EasyGenerator and Confluence Smart Courses, and ensure their seamless integration with Testlio’s platform and systems
• Research and identify suitable external training programs to address specific learning needs and enhance the team's expertise
• Collaborate closely with internal stakeholders to identify function- and role-specific training and learning needs. Work alongside the Documentation Specialist to ensure seamless integration of guidelines into training programs
• Assess and analyze Delivery training and learning needs to improve individual performance and ensure organizational productivity
• Communicate effectively with team members and all stakeholders to ensure that training and learning objectives, timelines, and goals are met
• Track training progress and support successful completion
• Design and apply evaluation tools to measure learning effectiveness
• Promote continuous learning and improvement

Benefits

• Paid time off
• Reimbursement of up to $300/yr for learning
• Stock options
• Equipment policy with Testlio contributing to the bulk of the cost with regular equipment update intervals
• Freedom to roam : Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication
• We look for opportunities to create engagement with TestLions worldwide, and we want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days