IT Service Desk Associate

Summary

The job is for a Technology and Security role in Spaulding Ridge's London office. The employee will support end users, troubleshoot problems, monitor security incidents, collaborate with the IT team, organize IT training, and look after TCP/IP Networking among other responsibilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Minimum 3 years of experience with level 1 and 2 support
• 2+ years of experience in cybersecurity or related field
• Sound knowledge of security frameworks such as NIST, ISO, or CIS
• Strong analytical and problem-solving skills
• Previous experience with MS SharePoint and MS Teams
• Experience supporting both Windows 11 and MacOS operating systems and the Microsoft Office suite of apps
• Experience with Azure Active Directory administration

Responsibilities

• Support end users' hardware and software
• Troubleshoot problems as they arise
• Monitor and respond to security incidents in real-time
• Diagnose, research, and test new or unusual technical issues
• Document new troubleshooting resolutions
• Collaborate with the rest of IT team to implement security controls and technologies
• Work independently in support of end-user requests
• Collaborate with Technology and Security team members to address troubleshooting requests, project rollouts, and policy applications
• Organise and run IT Training
• Monitor network traffic and system logs to detect and respond to security incidents
• Monitor system alerts and logs to detect and respond to security incidents
• Looking after TCP/IP Networking, hubs, and switches

Preferred Qualifications

• Experience with Meraki, PowerShell, Python and HTML is a plus
• Experience supporting Office 365 environment

Benefits

• Competitive benefits package, including pension plan, private medical, dental, vision, and life insurance
• Paid time off (annual leave, public holidays, and additional floating days)
• Monthly technology and wellness allowance
• Annual individual learning stipend and Formal mentorship and learning & development programs