IT Manager

Summary

Join Productive Playhouse as their IT Manager, collaborating closely with the Director of Technology and the IT team. You will oversee the installation, maintenance, and security of hardware, software, and networks, ensuring compatibility, security, and scalability. Responsibilities include managing internal network infrastructure, providing staff support, and driving IT initiatives for enhanced operational efficiency. You will also lead and mentor the IT staff, develop and implement IT policies, optimize system performance, and manage IT projects. The role involves evaluating new technologies and ensuring the company's IT infrastructure is secure. This is a remote position with occasional in-office attendance required.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field
• A minimum of 3 years of experience in IT management or related roles, with hands-on experience managing IT infrastructure and teams
• Strong knowledge of industry-standard computer hardware and software systems
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
• Familiarity with Microsoft 365 (including Power BI), Salesforce, and Azure
• Strong troubleshooting and problem-solving skills, with a proactive approach to resolving technical issues across the organization
• Ability to manage IT projects from conception to completion, ensuring they are executed efficiently and align with company goals
• Strong teamwork and communication skills, with the ability to collaborate effectively with staff at all levels of the organization, and communicate technical concepts to non-technical stakeholders
• Understanding of IT security practices, with a focus on ensuring the confidentiality and integrity of the company’s systems and data

Responsibilities

• Plan, coordinate, and oversee the installation, configuration, and maintenance of computer systems, hardware, and networks, ensuring they meet organizational needs
• Assist the Director of Technology in leading and mentoring the IT staff, fostering a culture of collaboration, accountability, and continuous improvement within the team
• Develop, implement, and maintain policies related to network security, disaster recovery, and IT infrastructure to ensure compliance and operational efficiency
• Analyze resource utilization, identify inefficiencies, and develop strategies to optimize system performance, enhance productivity, and reduce costs
• Establish and define IT goals, contributing to the creation of a comprehensive IT roadmap aligned with organizational priorities. Measure the progress of IT initiatives and adjust plans as needed to meet evolving business needs
• Manage development and integration projects that bring new technologies and systems into existing infrastructure, ensuring projects align with business objectives and are completed on time
• Oversee the daily activities of the help desk team to ensure timely and efficient resolution of IT support requests, as well as maintain a knowledge base for user self-service
• Perform routine support and maintenance of all IT systems, ensuring the continued functionality and security of hardware, software, and network infrastructure
• Develop and implement security protocols to protect the company's IT infrastructure and sensitive data. Ensure compliance with security standards and policies, and conduct regular audits to identify potential vulnerabilities
• Continuously evaluate and assess new technologies, tools, and systems that could benefit the company. Recommend and implement solutions that improve business operations and meet future needs

Preferred Qualifications

• Experience with network administration (Cisco certification is a plus)
• Relevant certifications such as Cisco CCNA, Microsoft Certified (e.g., MCSA or MCSE), or CompTIA Network+ are a plus

Benefits

This is a remote position; however, it may require in-office attendance for designated meetings and training sessions, as well as occasional travel to other worksites