IT Service Desk Engineer

Summary

Join ezCater's growing IT team as a Service Desk Engineer! You will provide technical support to empower ezCater business units, ensuring a smooth technology experience. Responsibilities include resolving technical tickets, onboarding/offboarding employees, managing IT assets, and supporting company meetings. The ideal candidate possesses strong interpersonal skills, problem-solving abilities, and experience with various IT tools and platforms. This role offers a dynamic work environment, flexible work arrangements, and a competitive compensation package including benefits like 401k matching, health/dental/FSA, and stock options.

Requirements

• A passion for solving technical problems and a desire to help others
• A friendly and outgoing personality
• A focus on achieving positive outcomes to technical issues
• An ability to conceptualize and implement new solutions that improve the experience of our employees and the IT team members that support them
• An ability to own the resolution of reported issues through to completion
• Strong attention to detail
• Experience in providing support for an endpoint fleet of Mac & Windows via JAMF & NinjaOne
• Supported modern enterprise SaaS platforms (Google, Slack, Okta, Zoom, O365, etc.)
• Experience administering Atlassian products (JIRA/Confluence)
• Working knowledge of Zoom Room Video Conferencing and DTEN’s
• Ability to work from the Boston office 3-5 days per week
• Able to lift/move desktops & monitors
• 3+ years in a Helpdesk / End User Support or similar role

Responsibilities

• Resolve technical service desk tickets through Zendesk ensuring that end users have clarity and transparency into the process for resolution
• Onboard and off-board employees via Okta and other internal tools
• Assemble, install, upgrade and configure new computing resources, including hardware, SaaS software, and applications in a Mac and Windows environment
• Troubleshooting network connectivity issues in our Meraki environment
• Maintain accurate asset management via JAMF and NinjaOne
• Manage employee building access via Brivo security software
• Manage employee software access via Okta
• Support on-site and remote company meetings
• Setup and manage Google accounts and other various Google products
• Triage automation software and identify areas for automation implementation
• Conduct day one new hire training of ezCater employees
• Assists with IT projects on an as needed basis
• Provide on-site and remote support for company Zoom meetings

Benefits

• Market salary
• Stock options
• The usual holidays
• All-you-can-eat vacation
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!)
• Cupcakes (and many more goodies) when you’re in one of our offices