Remote Service Desk Manager

Summary

The job involves project management support for Demand Management and coordination with key stakeholders on all aspects of the Demand Request Lifecycle. The ideal candidate has 3-5 years of technical project management experience, excellent interpersonal communication skills, organizational skills, and attention to detail.

Requirements

• 3 - 5 years overall experience with technical project management
• Ability to organize, plan and execute the request lifecycle according to business needs
• Ability to adapt to changes in business priorities
• Organizational skills and attention to detail
• Excellent interpersonal communication skills with strong spoken and written English
• Good collaboration skills both with technical peers and business partners (in person and virtually using MS Teams)

Responsibilities

• Provide project management support for Demand Management and coordinate with key stakeholders on all aspects of the Demand Request Lifecycle
• Demand Request Lifecycle Support, including Request intake and documentation, feasibility assessment, prioritization, technical requirements, resourcing requirements, cost alignment, resource and capacity alignment, stakeholder engagement and communication, facilitation of stakeholder discussion, presentation and decisions as needed

Preferred Qualifications

• Business outcomes mindset
• Solid balance of strategic thinking with detailed orientation
• Business process engineering experience
• Flexibility to accommodate working across different time zones
• PMP Certification
• Experience with demand intake functions
• Experience with technical project management in cybersecurity organizations
• Cybersecurity certifications such as CISSP, CISM, etc
• BS in Computer Science or related field of study, or equivalent work experience