IT Solutions Engineer

Summary

Join Huntress, a fully remote global cybersecurity company, as an IT Solutions Engineer. You will play a key role in connecting IT capabilities with evolving business needs, building strong partnerships across business units, and serving as a knowledgeable guide for technology solutions. Responsibilities include designing, evaluating, implementing, and managing IT systems and SaaS applications. You will also collaborate with various teams, develop documentation, and ensure smooth transitions. This role requires strong communication, problem-solving, and project management skills. Huntress offers a competitive compensation package and a supportive remote work environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent work experience)
• 5-7+ years of progressive experience in a role combining IT systems administration/engineering with business analysis or solutions design
• Deep understanding and firsthand experience of what it takes to successfully support a remote organization, having thrived as a remote team member
• Proven track record of partnering with business stakeholders to understand needs and translating them into effective technical solutions
• Familiarity with documentation and collaboration tools such as Lucid Chart, Loom, Confluence, Slack, etc
• Strong experience in designing, implementing, and managing a variety of SaaS applications and IT systems (e.g., Google Workspace, CRM systems like Salesforce or Hubspot, identity management, collaboration tools)
• Demonstrated ability in business analysis, requirements gathering, process mapping, and creating technical documentation
• Excellent analytical, problem-solving, and critical-thinking skills with meticulous attention to detail
• Strong project management skills with experience leading IT projects and initiatives using tools such as Monday.com
• Exceptional communication, presentation, and interpersonal skills, with the ability to convey complex technical information clearly to both technical and non-technical audiences
• Solid understanding of IT infrastructure, networking concepts, and security best practices in a cloud-first environment
• Ability to work independently in a fast-paced, fully remote environment, managing multiple priorities and adapting to constantly changing business needs
• Proficient knowledge of Windows and macOS operating systems
• A forward-thinking, proactive mindset with a passion for leveraging technology to drive business success

Responsibilities

• Build and independently develop strong relationships with stakeholders across all business units. You'll be a key connection, bridging communication gaps and building trust to understand their current and future IT system needs, pain points, and strategic goals
• Translate complex business requirements into clear, actionable technical specifications and solution designs
• Lead the discovery, design, selection, implementation, and integration of new IT systems and SaaS applications (e.g., collaboration tools, CRM, HRIS, marketing automation tools, etc.) to meet business needs
• Manage the full lifecycle of IT projects, including planning, execution, monitoring, and ensuring they deliver expected outcomes and business value
• Collaborate with Internal Security, Finance, and Legal while procuring and implementing new solutions
• Develop and maintain comprehensive documentation for system configurations, architecture, and processes
• Partner with IT Operations and other departmental Ops teams (RevOps, HRISOps, MarketingOps, etc.) to effectively communicate with users, document procedures, and hand off day-to-day operational tasks for implemented solutions
• Identify and effectively communicate opportunities for process improvement, automation, and system optimization to enhance efficiency, scalability, and reliability
• Conduct regular system monitoring and performance analysis to ensure optimal functionality and proactively address potential issues, minimizing business impact from changes
• Implement and maintain system configurations and system updates with a strong focus on security best practices for SaaS environments and employee endpoints
• Assist in the development, refinement, and implementation of IT policies, procedures, and best practices
• Evaluate and recommend new tech and software. You will be responsible for recommending solutions that will make the biggest impact on our company's success and strategy. This involves understanding business needs and how they align with our IT direction, helping us prioritize projects effectively
• Manage vendor relationships and oversee the procurement of software solutions as needed
• Provide an exceptional internal customer service experience, offering technical guidance and support during solution design and transition phases

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth