IT Specialist

Summary

Join Bitso's IT Operations team as an IT Specialist and play a crucial role in maintaining the functionality and accessibility of the company's software and hardware. You will provide technical support to employees, monitor and maintain computer systems, install and configure hardware and software, and resolve technical issues. Responsibilities include implementing and enforcing IT policies and procedures, collaborating with the Information Security team, and ensuring alignment with company security policies. This position requires 4+ years of experience in IT Operations or IT Support, strong communication skills, and expertise in troubleshooting and problem-solving. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits.

Requirements

• 4+ years of experience in an IT Operations or IT Support role
• Strong oral communication skills to gather information from employees and explain technical concepts in simple language
• Strong written communication skills to create and update technical documentation
• Slack, MDM/UEM (preferably Endpoint Central and Kandji), Office 365, experience
• Google Workspace for Business Configuration Experience
• Excellent software and hardware troubleshooting and problem-solving skills
• Strong MacOS and Windows configuration and troubleshooting skills
• Proficient at IT Service Desk and Remote Desktop Support
• Scripting experience in Bash, Python, Perl, or PowerShell
• Strong time management skills
• Skilled with industry-standard software and hardware management tools
• Fluent in English, with excellent verbal and written communication skills, and skills to create and update technical documentation
• Familiarity with IT Service Desk platforms (e.g., Jira) and remote desktop support

Responsibilities

• Serve as the first point of contact for employee’s software/hardware requests and technical assistance
• Perform remote troubleshooting and software installation
• Escalate issues to the next level of support when necessary
• Resolve tickets according to the established SLA’s
• Maintain and update technical documentation in Confluence
• Improve current processes with automation and scripting
• Gather and analyze data to diagnose problems and fix technical issues
• Manage and monitor laptop and desktop computer systems health
• Manual and automated patch Management and software deployments
• Change configurations, settings, and permissions to fix computer issues
• Update employees on the status of their service requests
• Log all service requests and update Jira tickets as needed
• Execute IT Asset management activities

Preferred Qualifications

• Identify & Access Management experience
• AWS Cloud support knowledge

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more